Toyota Venza manuals

Toyota Venza: How To Proceed With Troubleshooting

Toyota Venza Service Manual / Door / Hatch / Power Back Door System / How To Proceed With Troubleshooting

CAUTION / NOTICE / HINT

HINT:

  • Use the following procedures to troubleshoot the power back door system.
  • *: Use the Techstream.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP


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2.

CUSTOMER PROBLEM ANALYSIS

HINT:

  • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
  • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
  • The following 5 items are important points in problem analysis:

    What

    Vehicle model, system name

    When

    Date, time, occurrence frequency

    Where

    Road conditions

    Under what conditions?

    Running conditions, driving conditions, weather conditions

    How did it happen?

    Problem symptoms


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3.

INSPECT BATTERY VOLTAGE

Standard Voltage:

11 to 14 V

If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.


NEXT

4.

CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

(a) Use the Techstream to check if the CAN communication system is functioning normally.

Result

Proceed to

CAN DTC is not output

A

CAN DTC is output

B


B

GO TO CAN COMMUNICATION SYSTEM


A

5.

CHECK FOR DTC*

(a) Check for DTCs (See page ).


(b) Clear the DTCs (See page ).


(c) Recheck for DTCs (See page ).


Result

Proceed to

DTC is not output

A

DTC is output

B


B

GO TO DIAGNOSTIC TROUBLE CODE CHART


A

6.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table (See page ).


Result

Proceed to

Fault is not listed in Problem Symptoms Table

A

Fault is listed in Problem Symptoms Table

B


B

GO TO STEP 8


A

7.

OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Operation check (See page )


(b) Terminals of ECU (See page )


(c) Data List / Active Test (See page )



NEXT

8.

ADJUST, REPAIR OR REPLACE


NEXT

9.

CONFIRMATION TEST


NEXT

END

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